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United Kingdom

Fashion Store

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Shipping & Returns

Return
All returns not originating within the continental U.S. are assigned an number. Request an number by contacting our customer relations team. Please ensure that any returns have the number clearly marked on the outside of the return package. Returns that do not have the clearly displayed on the outside of the package may be refused by the warehouse. Ship your package using a traceable shipping service such as UPS or FedEx. By using this method, the return merchandise can be tracked and delivery can be confirmed.
Refunds
We will gladly take back or exchange any merchandise as received with original package within 30 days of purchase(From the date products were received, if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package. When we receive the products sent back exactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you.
Exchanges.
We accept exchanges for a different size or color within 15 days of the original date of shipment of the order. Please contact us with your order number and our customer service will help you . If you would like to exchange items to a different style, you would have to return your items for a refund (as per Return policy) and place a new order for the style you prefer.
Cancellation
Unpaid orders will be cancelled automatically after 5 days. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. Once your order has been shipped, it can no longer be cancelled.
Sizing or Fitting Issues
As all of our lamps are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your products will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.